iPhone 14 Plus Service Programme for Rear Camera Issue

Apple has determined that the rear camera on a very small percentage of iPhone 14 Plus devices may exhibit no preview. Affected devices were manufactured between 10 April 2023 and 28 April 2024.

If your iPhone 14 Plus has exhibited this issue, please use the serial number checker below to see if your device is eligible for this programme. If so, Apple or an Apple Authorised Service Provider will provide service, free of charge.

Valid Input Invalid Input

The serial number you entered may be eligible for this programme. Please choose a service option below.

The serial number you entered is not eligible for this programme due to one of the following reasons:
- It's not in the affected serial number range.
- Our records show that your device has already been serviced as part of this Programme.
- Our records show that your device is no longer eligible for a free service within this Programme. If you have any questions, please contact us.

Sorry, there was a problem processing your request. Please try again in a few minutes.

Please enter your serial number.

This is not a valid Apple Product serial number. Please re-enter the number once more. If you still have problems, please contact us.

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Note: No other iPhone models are part of this programme.

Service Process

Choose one of the options below to have your iPhone 14 Plus serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this programme.

Find an Apple Authorised Service Provider.
Make an appointment at an Apple Retail Store.

If you have questions or need further assistance, please contact Apple Support.

Before service, back up your iPhone to iCloud or your computer. Find out more about preparing your iPhone for service.

Note: If your iPhone 14 Plus has any damage which impairs the ability to complete the repair, such as a cracked back glass, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase.

This worldwide Apple programme does not extend the standard warranty coverage of the iPhone 14 Plus.

If you believe your iPhone 14 Plus was affected by this issue, and you paid to have your rear camera repaired, you can contact Apple about a refund. 

The programme covers eligible iPhone 14 Plus for three years after the first retail sale of the unit.

Information as of 2024-11-01