Apple Authorised Service Provider Programme

The Apple Authorised Service Provider (AASP) programme is designed for companies interested in offering in-warranty and out-of-warranty repair service for any Apple product. Qualifying companies can gain access to genuine Apple parts, tools, training, service guides, diagnostics and resources to perform these repairs.

What are the requirements?

Business requirements

Organisations applying for Authorised Service Provider status are required to have been in operation for a reasonable period, with audited financial records available for review by Apple. A credit line is required and must be agreed with the Apple Finance team in the appropriate region. The organisation should actively promote the Apple brand as part of their business along with AppleCare service and support products.

Operational requirements

Authorised Service Providers are required to meet Apple’s standards at all times with regards to service levels, certification of technicians and availability of service to customers. Apple periodically audits and reviews Authorised Service Providers to ensure these high standards are consistently met. Apple’s repair tools, training, service guides and diagnostics must be kept confidential.

Premises

The organisation must maintain a commercial walk-in service location with dedicated service personnel in an easily accessible location. The premises must include a clean and presentable reception area for customers who require a walk-in service, and a secure workshop area for repairs, storage of parts and incoming units for repair. A residential address is not acceptable as an authorised service location.

Technician Certification

Authorised Service Providers are required to use Apple Certified Technicians when repairing Apple products.

Becoming certified to repair Apple products requires passing exams through an online Authorised Testing Centre. Certifications are updated on a per-product basis annually. The certification exam fees are waived for businesses that have been approved to be an Authorised Service Provider.

Detailed information about Apple Certifications preparatory courses and exams can be found here.

To Apply

Please submit an email to aasp_application_asia@apple.com, providing all of the information below:

  • Legal business name (Inc. DBA if applicable) under which the business conducts its operations
  • Principal/owner
  • Location address(es) (note: Apple does not accept home offices or PO Boxes)
  • Location phone number
  • Your business domain email address
  • Your business website
  • Previous experience or history with Apple as a Service Provider or Reseller
  • Business purpose including customer segment or type

Notes

  • Apple will not consider applications that do not meet the programme requirements.
  • Meeting programme requirements does not guarantee acceptance onto the programme.
  • Apple reserves the right to reject any application without comment.
  • Apple will not consider applicants that use Apple trademark terms as part of any company name or web page unless such use complies with the Apple Trademark Terms.

Find out more about all of the service and repair programmes Apple offers here.