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Apple Watch Series 6 Service Program for Blank Screen Issue

Apple has determined that the screen on a very small percentage of 40mm Apple Watch Series 6 devices may go blank permanently. Affected devices were manufactured between April 2021 to September 2021.

If your Apple Watch Series 6 has exhibited this issue, please use the serial number checker below to see if your device is eligible for this program. If so, an Apple Authorized Service Provider will provide service, free of charge.

Valid Input Invalid Input

The serial number you entered may be eligible for this program. Please choose a service option below.

The serial number you entered is not eligible under this program due to one of the following reasons:
- It's not in the affected serial number range. 
- Our records show that your device has already been serviced as part of this Program.
- Our records show your device is no longer eligible for a free service under this Program. If you have questions, please contact us.

We're sorry, there was a problem processing your request. Please try again in a few minutes.

Please enter your serial number.

This is not a valid Apple Product serial number. Please re-enter the number one more time. If you still have problems, contact us.

We're sorry, there was a problem processing your request. Please try again in a few minutes.

Note: No other Apple Watch models are part of this program.

Service Process

Find an Apple Authorized Service Provider to have your Apple Watch Series 6 serviced. Your Apple Watch will be examined prior to any service to verify that it is eligible for this program.

Learn how to get your Apple Watch ready for service.

Note: If your Apple Watch has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.

Additional Information

Apple may restrict or limit repair to the original country or region of purchase. For Apple Watch Series 6 devices purchased in EEA member countries, service is available in other EEA member countries.

This worldwide Apple program does not extend the standard warranty coverage of your Apple Watch.

The program covers eligible Apple Watch Series 6 for two years after the first retail sale of the unit.

Information as of 2022-04-22