If your AirPods or AirPods Pro won’t connect

If your AirPods or AirPods Pro won’t connect to your iPhone, iPad or Mac, try to pair your AirPods to your device again.

  1. Update your iPhone or iPad or update your Mac to the latest version of iOS, iPadOS or macOS.

  2. Put both AirPods in the charging case and make sure both AirPods are charging.

  3. Make sure Bluetooth is tuned on:

    • On iPhone or iPad, go to Settings > Bluetooth on iPhone or iPad.

    • On Mac, choose Apple menu  > System Settings, then click Bluetooth.

  4. Open Control Centrenull on your device, tap or click the AirPlay buttonnull:

    • If your AirPods appear in the list of devices, select them, then test them by playing audio from your device. Make sure the volume on your device is turned up.

    • If your AirPods don’t appear in the list of devices, or they do appear but won’t connect, go to the next step.

  5. Close the lid, wait 15 seconds, then open the lid.

  6. Do the following, depending on which AirPods you have:

    • For AirPods 4 (both models), double-tap the front of the case until the status light is flashing white.

      AirPods 4 in their case with the lid open.

    • For all other models, press and hold the setup button on the back of the case until the status light is flashing white.

      AirPods Pro in their case with the lid open and the back button held down.

  7. Hold the charging case, with your AirPods inside and the lid open, next to the device you want to connect to.

  8. Follow the steps on the screen of your device.

  9. If you still can’t connect, reset your AirPods.

Learn more

Connect your AirPods Max to your iPhone or iPad

Connect your AirPods Max to your Mac

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