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Independent Repair Provider Program

The Independent Repair Provider program is designed for companies interested in offering out-of-warranty repair service for iPhone and Mac. Qualifying companies can gain access to genuine Apple parts, tools, training, service guides, diagnostics and resources to perform a variety of out-of-warranty repairs for iPhone and Mac, such as iPhone display and battery replacements, and Mac logic board and video card replacements.

Who can apply?

Companies interested in performing out-of-warranty iPhone or Mac repairs directly to end users may apply. Apple will not consider applicants that use Apple trademark terms as part of any company name or web pages unless such use complies with the Apple Trademark Terms.

Parts resellers and distributors are not eligible for this program. Companies that are authorized or approved by Apple to use the Apple Logo and Apple trademarks, such as Authorized Apple Resellers or Apple Consultants, are not eligible for the Independent Repair Provider program but may apply to the Apple Authorized Service Provider program.

What are the requirements?

Business and operational requirements

Companies applying are required to be an established business, with business verification documents available for review by Apple. Apple’s repair tools, training, service guides, and diagnostics must be kept confidential. All email addresses for the application request and account users must have the domain name of the repair business. Generic domain names like @gmail.com or @icloud.com are not acceptable.

Premises

Eligible companies must maintain a commercial walk-in service location in an easily accessible location, or, for companies intending to perform repairs at customer locations, a commercial business location for parts shipping and receiving. A residential address is not acceptable as a service location.

Technician Certification

Participating service companies using genuine Apple parts are required to have Apple-certified technicians perform the repairs.

Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Certifications are updated on a per product basis annually. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider.

Detailed information about Apple Certifications preparatory courses and exams can be found here.

To Apply

We are currently accepting applications from businesses in Asia. Please submit an email with a completed Independent Repair Provider Notification of Interest form to IRP_Applicant_JPAC@apple.com. You will be asked to provide relevant information about your business so that Apple can determine whether your organization is eligible for the Independent Repair Provider program.

View the Independent Repair Provider Notification of Interest form

Notes

  • Apple will not consider applications that do not meet the program requirements.
  • Meeting program requirements does not guarantee acceptance into the program.
  • Apple reserves the right to reject any application without comment.
  • Apple will not consider applicants that use Apple trademark terms as part of any company name or web pages unless such use complies with the Apple Trademark Terms.

Learn more about all of the service and repair programs Apple offers here.